Individual advice and support. Always on equal terms, always personalised.
Patient Support Programmes
Patients are only at ease when taken seriously and if they have confidence in the respective therapy. For this reason, we support more than 25,000 patients in compliance programmes with regard to education about a particular illness and information on the effects and use of the respective drug. This is because a medicine only works well if its correct usage is also ensured. Each Patient Support Programme specialises in a specific therapy and specific indication, meaning that we provide highly competent and very personalised advice to patients. We offer all-round care for the persons concerned – for maximum support in everyday life and confidence in the respective product.
1. Analysis & Concept
Target group screening & Strategy planning
Whether an orphan disease or widespread disease is involved, we develop tailor-made care strategies. Every single Patient Support Programme must be adapted to the specific patient needs.
2. Recruiting & Training
Selection & Training
Knowledge and experience determine our work. Each individual nurse has a medical background and is additionally given training in the project-specific clinical picture.
Feedback & Optimisation
Does the patient feel well-advised? What can be further optimised? We learn from our patients. We perfect our care by means of our regular surveys.
3. Building Relationships
Personalised approach & Support
Personal contact with patients is made via their chosen channel. We listen to patient needs and adapt to the patient, providing personalised support. For successful therapies.
Creating a dialogue in the healthcare market. For closer relationships and greater value.